1. Introduction 📜
Welcome to Hostiverse! By accessing and using our website (hostiverse.net), products, and services, you agree to the following Terms of Service. These terms apply to all visitors, customers, and others who use our services. Please read them carefully, as they govern your use of our hosting services.
If you do not agree with these Terms, you are prohibited from using or accessing our website and services.
2. Services Provided 💻
Hostiverse offers virtual private server (VPS) hosting, game server hosting, and related hosting solutions. Our services provide reliable hosting infrastructure with customizable plans to fit your needs.
Scope of Services:
- VPS Hosting 🚀
- Game Server Hosting 🎮
- Custom Hosting Solutions 🔧
- Server Management and Support 🛠️
3. Ordering and Payment 💳
- Payment Method: We accept payments through third-party payment processors (e.g., PayPal, Stripe). By placing an order, you agree to the terms of our payment processors.
- Order Placement: Payment is required upon placing an order unless otherwise specified. Hostiverse reserves the right to refuse or cancel orders at any time.
- Auto-Renewal: Services automatically renew unless canceled before the renewal date. You may cancel anytime to prevent future billing.
- Late Payments: If payment is not received on time, services may be suspended or terminated until payment is made. Additionally, a late payment fine of 20% of the outstanding amount will be applied to overdue invoices.
4. Service Activation and Delivery ⏳
- Delivery Times: We aim to activate services promptly, typically within the timeframe stated on our website.
- Out-of-Stock Servers: If a service is unavailable, we will notify you and provide an estimated delivery time. Refunds may be issued if the service cannot be provided within the agreed timeframe.
5. Server Usage ⚖️
You agree to use our services in compliance with applicable laws and regulations.
- Prohibited Content: Hosting illegal or prohibited content, including but not limited to child pornography, copyrighted materials, or content promoting illegal activities, is forbidden.
- Data Responsibility: You are responsible for managing backups of your data. Hostiverse is not liable for data loss.
- CPU and Resource Usage: For VPS hosting, fair usage policies ensure all customers receive equitable performance. Excessive resource usage may result in temporary suspension.
- Prohibited Activities: Cryptocurrency mining, spamming, or conducting illegal activities on Hostiverse servers is prohibited and may result in immediate termination of services.
6. Support 🕒
We provide support for all services purchased through Hostiverse. Access support via our ticketing system or by contacting support@hostiverse.net. We aim to respond to all queries within 24 hours.
Note: Support for third-party applications or custom configurations is limited.
7. Refund Policy 💸
- Refunds for Downtime: If service downtime exceeds 72 consecutive hours, you may be eligible for a prorated refund for the period of disruption.
- No Refunds for Misconfiguration: Refunds are not provided for misconfiguration or user error.
- Refunds on Pre-Orders: Pre-orders and custom solutions are non-refundable, except in cases where the service cannot be provided within the promised time.
- Chargebacks: Initiating a chargeback without contacting support will result in immediate service termination.
8. Data Privacy and Security 🔒
Your privacy is a priority. Hostiverse will not access, share, or sell your personal data unless required by law or necessary for service provision. For more details on data handling, refer to our Privacy Policy at [hostiverse.net/privacy].
9. Intellectual Property 📄
All content, trademarks, and intellectual property displayed on the Hostiverse website are the property of Hostiverse or its licensors. You are not permitted to use, reproduce, or distribute any materials without prior written consent.
10. Service Level Agreement (SLA) 📈
Hostiverse strives for 99.9% uptime for all services. We are not responsible for outages caused by factors beyond our control, such as hardware failures, DDoS attacks, or third-party service disruptions.
For prolonged downtime caused by Hostiverse, service credits may be requested.
11. Liability and Indemnification ⚠️
Hostiverse is not liable for any damages, including lost profits, data loss, or any indirect, incidental, or consequential damages arising from service use.
You agree to indemnify and hold Hostiverse harmless from any claims, losses, or damages due to violations of these Terms or applicable laws.
12. Changes to the Terms 🔄
Hostiverse reserves the right to modify or update these Terms at any time. Customers will be notified of significant changes via email or announcements on our website. Continued use of services after changes constitutes acceptance of the new Terms.
13. Governing Law and Dispute Resolution ⚖️
These Terms are governed by the laws of Pakistan. Disputes arising from Hostiverse services will be settled through binding arbitration in Pakistan.
14. Contact Information 📬
For questions about these Terms, contact us:
Contact Hostiverse
Email: support@hostiverse.net
Website: https://hostiverse.net